No, in principle you do not need an account to place an order. However, it is always easy to create an account. This way you can always check your order.
You can place an order via our website: https://le-olive.com/
The best way to find the right size is to check out our size charts. You can find these under our product pictures.
Oops, the email probably ended up in your spam/junk mail. If not, you can always send us an e-mail at email@example.com.
You can change your address by sending an e-mail to firstname.lastname@example.org. Our customer service team will adjust this for you. Please note that our Customer Care team can only change this if your order is not yet on its way.
We will send you a newsletter on a regular base, to keep you informed, or you contact our Customer Care team. They will inform you about the possible delivery date.
No. Unfortunately, it is not possible to reserve items.
You can, but only within 2 hours after you've placed your order.
Thank you for your purchase! Dear ... , we are getting your order ready for shipment. We will notify you when it has shipped.
As soon as we start processing the orders, the shipping label will be created.
It should also indicate that the estimated delivery date is pending and will be updated when FedEx receives the package.
But we understand that the way it is displayed can cause confusion.
Please keep an eye on your mailbox for an update. Once the package is scanned and picked up by the courier, you will be provided with new information.
Sometimes it can unfortunately happen that you have received a wrong size or colour. What can you do:
- Return the item free of charge. Contact our Customer Care team at: email@example.com. They will send you are turn label. You can then contact the carrier (FedEx) to schedule an appointment for them to pick up your package. We will also send you the correct item when we have received your return.